Return, Cancel & Refund Policy

CANCEL:

How do I cancel my shoesgrid.com order?

Please call us at 1-888-792-7075 immediately or e-mail us at sales@xiomie.com. with your order # and the reason for the cancellation.  Although we cannot guarantee it, we will make every effort to cancel the order before it begins processing. In the event your order has begun processing, please read our return policy

RETURNS:

The shoes grid will only accept returns for items in an 'as good as new' condition. This means the items must be shipped back to us exactly as you received them. This means items must come with all original undamaged packaging and the double box to protect the shoes original box, labels and tags must still be attached. you will be assessed a 15% restock charge for return and refused delivery and applicable shipping charges. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on. If you have questions or concerns about your item's condition, we will gladly help you out. Online returns must be processed within 30 days of the receipt.  

If I need to return an item do I need to pay postage?

Yes, you are responsible for shipping charges back to our facility.

How do I exchange a product?

The shoes Grid does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item. 

What if I have a damaged item or something different from what I ordered?

If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. We do inspect all our products before they ship out of our warehouse, In these rare cases we will cover return shipping. We will reship the item if available or refund you in full.

                                                   Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

                                               "PLEASE EMAIL US YOUR RETURN TRACKING NUMBER"


Returns Should be sent to :

The shoes Grid
61 Raymond ST.
Worcester, Mass. 01607

 

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